Faq

Before you travel

How many pieces of luggage can I have?

You can travel with 1 medium size suitcase per passenger seat and one piece of hand luggage such as a handbag or small bag.

For example, if the vehicle has 8 seats and you are 4 travellers you can bring 8 medium suitcases and 8 hand luggage pieces.

If you are traveling with extra baggage such as: bicycles, ski or snowboard equipment, etc. You can select this luggage during the reservation process.

Child seats availability and how to book

Child seats can be added when making your reservation, during the booking process. The cost of child seats differs from one airport to another but whenever possible, these extras will be offered completely free of charge.

Booster seats are suitable for children between 15 and 36 kg (or 4-12 years old)
Baby seats are suitable for small children weighing between 9 and 18 kg (or 10 months to 4 years old).

*If you need a baby seat for a child less than 10 months old, you should travel with yours.

What if my flight or train is delayed?

Our partners monitor the arrival times of flights, trains and cruises in case of delays. Please contact our partner using the number provided on your booking voucher to inform of any delay. Whenever possible, we and our partners will do everything possible to reschedule the transfer according to your new arrival time. If your delay exceeds 3 hours you must claim the cost of your transfer from your flight, cruise or train provider.

We cannot be held responsible for the costs incurred due to flight delays or lost travel connections as a result of bad weather conditions, the condition of the roads or any other factor beyond our control.

How will I find my transfer / driver?

After collecting your luggage please proceed through the doors to the arrivals terminal or to the meeting point specified on your booking voucher. Our driver or a representative will be waiting for you with a sign showing the lead passenger’s name.

Transfers from the Airport to your destination
Our driver will be waiting for you in the arrivals hall of the airport to meet & greet you.

Transfers from your destination to the airport
Our driver will wait for you at the reception of your accommodation or outside the building.

Will the driver take me directly to my destination?

Yes. Our service is door-to-door and the driver will pick you up and leave you as close as possible to the directions provided.

In some destinations or due to roadwork or any other circumstances you may be dropped off or picked up at a central point within reasonable walking distance from your final destination.

Should I take the booking voucher with me?

Yes, you should take the printed booking voucher with you or alternatively you can show it to the driver on your mobile or tablet.

What if I cannot find my driver?

In case you don’t find the driver please call the supplier immediately. You can find the supplier’s phone number on you transfer booking voucher. If you organize alternative transport without communicating it to us the supplier will be released from its obligation to provide the service and no amount will be refunded.

If the driver of your private transfer cannot reach you, he will call the mobile phone number provided by you on the reservation. Please make sure you travel with that mobile phone and that it is on. If he cannot reach you at the phone number provided, we will not be able to provide the service and no refund will be made.

What if my flight is cancelled?

In case your flight is canceled please notify the service provider using the contact telephone available on your booking voucher.

If the provider is not notified of changes or cancellations of your flight, it may result in transportation being provided according to the original details of the reservation. In this case, the provider will not be responsible, and no refunds will be given.

Bookings: Make a booking, amend or cancel

I can not find my address on the booking form

The private transfer services offered by MyTransfers are always door-to-door. In the reservation process you must select the city or area where your final destination is located, the exact address will be requested in the next step of the booking process. The driver will take you directly to your destination or as close as possible.

I can not find my hotel in the available destinations

Just select the city or area where your hotel is located. The address and the name of the hotel will be required in the next step of the reservation process.

How can I amend my booking?

Booking amendments can be made free of charge up to 24 hours before the use of the first service contained in any booking confirmed by us. Changes made less than 24 hours prior to the use by you of the first service must be made directly by sending an email from the email address which you provided at the time of booking to bookings@mytransfers.com, quoting your booking reference number, lead passenger name and the changes you require. You can also amend a booking from MY ACCOUNT page on our website.

Amendments may result in extra charges and you must pay these charges prior to any changes being made.

Amendments cannot be made changing to a different destination than that specified in your booking. Only extras, pick-up and drop-off hours can be amended.

In general, and for most services, we do not charge for amendments or changes to your booking, although we reserve the right to do so in the event the amendment increases the price of your original booking.

How can I cancel a booking?

Cancellations must be made by you using our website, app or by sending an email to bookings@mytransfers.com. If you cancel your booking more than 24 hours prior to the date on which you use the first service confirmed in your booking you will be fully refunded.

If you cancel your booking less than 24 hours prior to the date on which you use the first service confirmed in your booking you will not be entitled to any refund.

If you have opted to make your booking by paying a deposit, and if you cancel the booking 8 days prior the first service use date, the outstanding balance will not be deducted from your credit/debit card and the deposit will not be refunded. All deposit payments made are non-refundable once the booking has been confirmed.

In the event that you do not use the services for any reason and do not cancel the booking no refunds will be provided. All refunds will be debited to the original form of payment and account which is was used at the time you made the booking.

Are cancellations free of charge?

If you cancel your booking more than 24 hours   prior to the date on which you use the first service confirmed in your booking you will be fully refunded.

If you cancel your booking less than 24 hours prior to the date on which you use the first service confirmed in your booking you will not be entitled to any refund.

In the event that you do not use the services for any reason and do not cancel the booking no refunds will be provided. All refunds will be debited to the original form of payment and account which is was used at the time you made the booking.

Once arrived at the Airport

How will I find my transfer / driver?

After collecting your luggage please proceed through the doors to the arrivals terminal or to the meeting point specified on your booking voucher. Our driver or a representative will be waiting for you with a sign showing the lead passenger’s name.

Transfers from the Airport to your destination
Our driver will be waiting for you in the arrivals hall of the airport to meet & greet you.

Transfers from your destination to the airport
Our driver will wait for you at the reception of your accommodation or outside the building.

What if I cannot find my driver?

In case you don’t find the driver please call the supplier immediately. You can find the supplier’s phone number on you transfer booking voucher. If you organize alternative transport without communicating it to us the supplier will be released from its obligation to provide the service and no amount will be refunded.

If the driver of your private transfer cannot reach you, he will call the mobile phone number provided by you on the reservation. Please make sure you travel with that mobile phone and that it is on. If he cannot reach you at the phone number provided, we will not be able to provide the service and no refund will be made.

Once back from my trip

Lost items in our vehicles

If you or a passenger have forgotten something in the vehicle please contact the service provider through the telephone number provided in the reservation voucher.

The costs incurred to recover the object / forgotten objects are your total responsibility.